Pko app's Privacy Policy

Welcome to pko app. We believe your personal privacy is a fundamental right, which is why protecting your data is always our top priority. This Privacy Policy explains what information we collect, why we collect it, how it's stored, and what rights you have over your data.

By using the pko app website or app, you consent to this privacy policy. If you disagree with any part of this policy, please stop using our services and reach out to our support team — we are always ready to address your concerns.

This privacy policy applies solely to pko app's own platform. Any third-party links on our site are governed by their own privacy policies, for which pko app is not responsible.

Pko app only collects the information needed to run our services smoothly and enhance your experience. We do not collect any unnecessary data.

Pko app collects your information in several ways. You should have a clear understanding of each method:

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Information collected automatically through cookies, log files, and similar technologies when you use our website or app.
• From third parties: Information received through payment providers (bKash, Nagad, Rocket) or identity verification services.
• Anti-fraud system: Our security systems automatically analyze data to detect unusual activity.

Pko app never collects data without your knowledge or without proper authorization. You will always know what information we're collecting.

Pko app uses the information collected from you for the following purposes, each directly related to your use of our services:

• Account Management: To manage registration, login, password resets, and overall account security.
• Transaction Processing: Processing deposits, handling withdrawals, and distributing bonuses.
• Legal Compliance: KYC verification, compliance with Anti-Money Laundering (AML) regulations, and providing required information to tax authorities.
• Customer Support: To resolve your complaints and queries and to improve the quality of our support.
• Personalized experience: Game recommendations, promotional offers, and interface customization tailored to your preferences.
• Fraud Prevention: To detect and prevent suspicious transactions and account activity.
• Service improvement: Analytics to improve our platform, games, and overall user experience.
• Marketing Communications: With your consent, we may notify you about new offers, tournaments, and promotions.

Pko app never sells your personal data for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each of these providers has its own privacy policy.
• Identity verification services: Data may be shared with a licensed verification provider to complete the KYC process.
• Legal Obligations: We may be required to share data under a legal order from a Bangladeshi court or regulatory authority.
• Fraud Prevention: In cases of serious fraud, relevant law enforcement authorities may be provided with the necessary information.
• Business transfer: In the event of a merger or acquisition, user data may be transferred as part of the business assets — however, this privacy policy will continue to apply.

Pko app uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages users visit most. This data is anonymous.
• Session storage: Stores temporary data during gameplay, which is cleared when the browser is closed.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent pko app from functioning properly.

Pko app does not store your data indefinitely. Once legal requirements and business purposes have been fulfilled, your data is securely deleted.

Once the retention period expires, data is permanently deleted or anonymized so that you can no longer be identified in any way.

As a pko app user, you have several important rights over your data. To exercise these rights, please contact our Help Center contact us.