Pko app's Terms & Conditions

Pko app is an online gaming and Sports Betting platform operated for users in Bangladesh. The following general terms must be followed in order to use this platform:

• You must be 18 years of age or older.
• It is your responsibility to ensure that online gaming is not legally prohibited in your country or region.
• You are playing on your own behalf, not on behalf of anyone else.
• All information you provide must be truthful, accurate, and complete.
• You are not a professional player or a member of any organized betting syndicate.

Pko app reserves the right to decline any account registration request at its sole discretion, without providing a reason.

Opening an account on pko app is completely free. However, providing inaccurate information during registration may cause issues with account verification later and could result in withdrawal delays.

• An email address can be used to create one account only.
• If a single person creates multiple accounts, all accounts will be suspended and balances forfeited.
• Keep your account password strong and never share it with anyone.
• Report any unauthorized access to your account to us immediately.

KYC Verification: For withdrawals above a certain amount or in cases of suspicious activity, pko app may request the following documents:

Pko app reserves the right to place withdrawals on hold if KYC documents are not submitted or if verification is unsuccessful.

Pko app supports fast and secure transactions via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amount: ৳500
• Minimum Withdrawal Amount: ৳ 1,000
• Deposits are typically credited to your account within 3 minutes.
• Withdrawal requests are processed within 24 hours; VIP members receive faster processing.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Pko app may place a withdrawal on hold for verification in cases of unusual or suspicious transactions.

Pko app offers a variety of bonuses and promotions, each with its own terms stated on the relevant offer page. General bonus rules are outlined below:

• Wagering Requirement: Bonuses generally require a wagering of 20x to 40x. Specific terms are stated on each individual bonus offer.
• Bonus Validity: Most bonuses must be used within 7 to 30 days.
• Game Exclusions: Some games do not count toward bonus wagering requirements, or count at a reduced rate.
• The same bonus cannot be claimed more than once from the same household or device.
• Withdrawing before meeting bonus requirements will result in the cancellation of the bonus and any associated winnings.
• Pko app reserves the right to modify or cancel any bonus at its discretion.

All games on pko app are operated in accordance with international standards. Game outcomes are determined by RNG (Random Number Generator) technology, independently audited by a third party.

• The RTP (Return to Player) rate for each game is listed on the game's information page.
• Pko app reserves the right to void any round where a technical error has resulted in an abnormal win.
• In the event of a disconnection or game crash, the result will be determined based on the state of the game at that moment.
• The dealer's decision is final in Live Casino games.

Any game-related complaints must be submitted to our support team within 72 hours. Complaints raised after this period may not be considered.

Pko app offers betting on over 30 sports, including cricket, football, and kabaddi. The following special rules apply to Sports Betting:

• Bet Acceptance: A bet is considered valid only once it has been clearly accepted.
• Event Cancellation: If an event is cancelled, the stake for the related bet will be refunded.
• Live Betting: Live betting odds may change at any time. The odds displayed at the time of placing a bet are final.
• Match Fixing: pko app reserves the right to void bets in the event of match fixing or any irregular results.
• Once a bet is confirmed, it cannot be changed or cancelled.

The following activities are strictly prohibited on pko app and may result in permanent account closure:

• Playing games using bots, scripts, or automated software.
• Exploiting system bugs or vulnerabilities to gain an unfair advantage.
• Attempting to access another member's account.
• Money laundering or transactions involving illegal funds.
• Using multiple accounts to claim bonus benefits.
• Harassing or threatening other members or staff.
• Spreading false information about pko app.

Pko app may temporarily suspend or permanently close an account under the following circumstances:

• Violation of terms and conditions.
• Failure to complete KYC verification or providing false information.
• Extended inactivity (more than 12 months).
• At the member's own request.
• Self-exclusion under the Responsible Gaming policy.

You can also close your account at any time by contacting our support team. Any verified balance may be withdrawn before the account is closed.

Pko app takes the protection of your personal data seriously. For full details on how we collect, use, and safeguard your information, please visit our Privacy Policy available.

• Your information will never be sold to third parties.
• All data is secured through SSL encryption.
• We may be required to share information with authorities under legal obligations.
• You may request to view or delete your data at any time.

Pko app is not liable for the following:

• Losses resulting from game or betting interruptions caused by internet disconnection.
• Any loss caused by malware or security vulnerabilities on your device.
• Delays or errors caused by third-party payment gateways.
• Any circumstances beyond pko app's control (force majeure).

Pko app always strives to maintain a reliable and uninterrupted service; however, it may be temporarily unavailable due to scheduled maintenance or upgrades. We will endeavor to provide advance notice in such cases.

If you have a complaint, please contact our support team first. The support team will respond within 72 hours.

• If unresolved at the support level, the matter will be escalated to senior management.
• If both parties agree, disputes may be referred to a neutral third-party mediator.
• Bangladesh law shall apply to any legal disputes.

Pko app reserves the right to update these Terms and Conditions at any time. In the event of changes:

• Users will be notified of significant changes via email or push notification in advance.
• Continued use of pko app after any changes will be taken as acceptance of the updated terms.
• The date of the latest update will always be shown at the top of this page.

Make it a habit to check this page regularly, especially before major tournaments or bonus offers.